No rank guarantee
Missing a target rank, being overtaken during checkout, or losing a rank later does not create an automatic refund.
Eligible cases
We may refund duplicate charges, confirmed processing errors, fraudulent payments after review, or other cases required by applicable law.
Effect on ranking
When Stripe confirms a refund, the refundable amount is subtracted from cumulative spending and the leaderboard is recalculated. Reign history and audit records remain accurate.
How to request review
Contact support with the account email, Stripe receipt reference, payment date, and reason. Never send card details.